Spa Etiquette

Cancellation Policy

Spa Treatment Cancellations and/or changes must be made 24 hours prior to appointment to
avoid being charged in full for the scheduled treatment or service. No-show appointments will be
charged the full value of the service.
Pre-Payment is Required for all weekend and group appointments at time of booking at our
Syracuse Location.

Arrival Time
Syracuse & Albany Clients:

We invite you to arrive as early as one hour prior to your treatment
to relax and fully enjoy all the amenities we have to offer. CNY Healing Arts will provide you
with robes, sandals and towels to use during your visit. You will need your own bathing suit
should you wish to enjoy our aqua terrace or saunas.

Rochester Clients:

We invite you to arrive 30 minutes prior to your first treatment to relax and
unwind. Enjoy a delicious beverage from our Fertile Ground Café while you wait. Our steam
shower is available upon request before or after your treatment subject to availability. Please call
to reserve
Arriving late for your scheduled appointment will limit time for your treatments. All treatments
will end at the appropriate scheduled times.

Appointments Scheduling

For Reservations and information please call 315.671.5755
Spa appointments may be scheduled with our reservations department or at each individual
location. Please call us as far in advance as possible to ensure availability of your requested
service. We require a major credit card and telephone number to confirm your appointment.

Spa Policies

-Alcohol is prohibited on the CNY Healing Arts premise. There are no exceptions. You are
welcome to bring light snacks to be enjoyed in our spacious dining areas.
-Our Resting Area is a quiet oasis; we kindly ask that your voice remains as a whisper and please
place all mobile devices on “silent” mode.
-Proper usage time in aqua terrace, steam showers, and dry saunas will vary due to individual
health considerations. Please use in moderation.
-Drink plenty of water before and after treatments to avoid dehydration.
-Swimsuits are required when using the Aqua Terrace.