Updated 01/21/2021
We are operating on guidelines set by New York State and the CDC

CNY Healing Arts in Syracuse:
Hours of Operation:

Massage:
M-F 8am-8pm
Sat 8am-6pm
Sun 9am-4:30pm

Esthetics:

Monday/Friday 9am-6pm

Sat 8am-4pm

Sun 9m-4pm

We are operating on guidelines set by New York State and the CDC

Our top priority is to keep a safe, healthy, and clean environment for our staff and clients. Our team is so excited to be back and will ensure each guest’s experience is just as rejuvenating as ever!

Medical Facility:
We have been deemed “orange zone” causing some restrictions to be in place. While spas are specifically instructed to shut down, CNY Healing Arts is under the healthcare profession of Dr. Kiltz, making “medically necessary massage” and acupuncture possible!

Your massage therapist or acupuncturist will be making a health assessment at the start of your appointment and use specific massage & acupuncture techniques that correlate to your health and wellness. Before booking, we ask you to think about why you are coming in and if it is medically necessary. Some examples include: pain, injury & muscle strain, anxiety, reduce inflammation, improve circulation or a number of other health concerns.

You do not need a doctor’s note, but if you bring one, it will be accepted. If you are unsure if you have a medical need for massage, we encourage you to talk to your physician.

While in the Orange Zone, we will only be performing 30, 60 & 90 minute massages.

Guidelines:
-There will be a half-hour in between all clients to ensure proper sanitation of each room
-At this time we are only offering the 30, 60 & 90-minute custom massage (no couples or specialty massage)
-Each Massage Therapist/Esthetician/staff member will be wearing face masks along with other protective equipment required by law for their position
-Extra sanitation efforts will be taken daily
-Please adhere to all social distancing guidelines
-Temperature checks & wellness screenings will be taken for all employees at CNY

Sanitation:
Our sanitation efforts have been turned all the way up! Our rugs are vacuumed daily and washed regularly, sinks in each treatment room are scrubbed, bathrooms cleaned frequently throughout the day, therapist office wiped down all day, and floors specialty cleaned by @satorifloors !

Common areas including doorknobs, light switches, and counter space that might be touched are wiped down throughout the day. We have air filters & disinfectant mist that we spray in the air & on surfaces such as couches and chairs. All common areas have social distance markers along with hand sanitizer.

Linens are all washed on HOT along with bleach, killing any germs or bacteria.

For the Client:
-Pre-payment is required to limit in-person contact
-You will get a confirmation text a few days prior to confirm your appointment
-A face mask is required upon entering the building and must be worn at all times including during the massage
-Upon arrival, there will be a temperature check and wellness screening
-Please arrive 5 minutes prior to your appointment
-If you are ill and cannot make it to your appointment, we kindly ask you to call and reschedule. You can receive a refund or keep the full amount on our account to use at a later date
-A gratuity can be left on a card when pre-paying or an envelope will be provided upon check-in for cash to be given directly to the therapist
-Spa amenities & locker rooms are closed
– Robes will not be provided. Clients will change directly in the massage room
*Subject to change based on local and state guidelines

We are taking all precautions on ensuring we are doing our part to keep our facility clean to make you feel welcome, comfortable and all you have to do is focus on your health and wellbeing!

Call (315) 671-5755 (Syracuse) to make your reservation now!