Information and Etiquette

Cancellation policy
Spa Treatment Cancellations and/or changes must be made 24 hours prior to appointment to avoid being charged in full for the scheduled treatment or service. No-show appointments will be charged the full value of the service.


Arrival Time
Syracuse & Latham Clients: We invite you to arrive at least one hour prior to your first treatment to relax and fully enjoy all the amenities we have to offer. CNY Healing Arts will provide you with robes and sandals to use during your visit. You will need your own bathing suit should you wish to enjoy our aqua terrace or saunas.


Rochester Clients: We invite you to arrive 30 minutes prior to your first treatment to relax and unwind. Enjoy a delicious beverage from our Fertile Ground Café while you wait. Our steam shower is available upon request before or after your treatment.*

*Subject to availability. Please call to reserve.


Appointments Scheduling
For Reservations and information please call 315.671.5755

Spa appointments may be scheduled with our reservations department or at the spa desk. Please call us as far in advance as possible to ensure availability of your requested service. We require a major credit card and telephone number to confirm your appointment.